Privacy Policy

Last Updated: March 28, 2026

EnclaveHQ, Inc. ("EnclaveHQ," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at enclavehq.com (the "Site") and use our event management platform (the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, and organization name when you create an account or apply for early access.

  • Organization Data: Community or organization details, member lists, and event information that you input into the platform.

  • Payment Information: Billing details processed through our third-party payment processor. We do not store full credit card numbers on our servers.

  • Communications: Messages you send to us via email, contact forms, or support requests.

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.

  • Device Information: Browser type, operating system, device type, and screen resolution.

  • Log Data: IP address, access times, and referring URLs.

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience. See Section 7 for details.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Service, including event management, member administration, and payment processing.

  • Send transactional emails, such as magic link sign-in, account invitations, welcome emails, password resets, and event confirmations. These are triggered by your actions and sent immediately.

  • Send marketing communications, such as event announcements, product updates, and newsletters, only to users who have explicitly opted in.

  • Improve and personalize the Service based on usage patterns and feedback.

  • Process payments and manage billing.

  • Respond to inquiries and provide customer support.

  • Ensure security and prevent fraud or unauthorized access.

  • Comply with legal obligations.

3. Email Communications

Transactional Emails

When you use our Service, you will receive transactional emails necessary for the operation of your account. These include magic link sign-in emails, account invitations, welcome messages, and event-related notifications. These emails are essential to the Service and cannot be opted out of while maintaining an active account.

Marketing Emails

We send marketing emails only to users who have explicitly opted in to receive them. Marketing emails include event announcements, newsletters, product updates, and promotional content.

You can opt out of marketing emails at any time by:

  • Clicking the one-click unsubscribe link included in every marketing email.

  • Contacting us at info@enclavehq.com.

  • Managing your email preferences in your account settings.

We honor all unsubscribe requests promptly, and you will be removed from our marketing email list within 10 business days of your request.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate the Service, including cloud hosting (Amazon Web Services), email delivery, payment processing, and analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

  • Organization Administrators: If you are a member of an organization on EnclaveHQ, the organization's administrators may have access to your membership information as part of their administrative functions.

  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes.

Usage data and anonymized analytics may be retained for longer periods to improve the Service.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest.

  • Secure cloud infrastructure hosted on Amazon Web Services.

  • Regular security assessments and monitoring.

  • Access controls limiting employee access to personal data on a need-to-know basis.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Enable core functionality such as authentication and security.

  • Analytics Cookies: Understand how visitors interact with our Site to improve the user experience.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For All Users

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data.

  • Opt-Out: Opt out of marketing communications at any time.

For Users in the European Economic Area (GDPR)

  • Portability: Request your data in a structured, machine-readable format.

  • Restriction: Request restriction of processing in certain circumstances.

  • Objection: Object to processing based on legitimate interest.

  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

For Users in California (CCPA/CPRA)

  • Right to Know: Request information about the categories and specific pieces of personal data we collect.

  • Right to Delete: Request deletion of your personal data.

  • Right to Opt-Out: We do not sell personal information.

  • Non-Discrimination: We will not discriminate against you for exercising your rights.

For Users in Canada (PIPEDA/CASL)

  • Consent: We obtain consent before collecting, using, or disclosing your personal information.

  • Access and Correction: You may request access to and correction of your personal information.

  • CASL Compliance: We comply with Canada's Anti-Spam Legislation and only send commercial electronic messages with express or implied consent.

To exercise any of these rights, contact us at info@enclavehq.com. We will respond within 30 days.

9. CAN-SPAM Compliance

In accordance with the CAN-SPAM Act, we:

  • Do not use false or misleading subjects or email addresses.

  • Identify marketing messages as advertisements where required.

  • Include our physical mailing address in all commercial emails.

  • Honor opt-out and unsubscribe requests promptly.

  • Monitor third-party email service compliance.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Canada. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

EnclaveHQ, Inc.
Email: info@enclavehq.com